How to Submit a Help Ticket Request (i支持)

If you need technical support, you can open a help ticket.

You can access i支持 and open a ticket a couple of ways:

1. Access i支持 by:
   • 直接转到 i支持
   • 参观 Spartan App Portal
     • 搜索 for "Submit a Help Ticket" in the search box at the top of the page
     • Select the "Submit a Help Ticket" Tile
2. Enter your first and last name and your campus email address, then click the "Continue" button
3. Describe in detail what you need help with in the "Description" box and add a brief summary in the "Reason" box
4. Click on the "Save" button

Your help ticket will be assigned a reference number and routed to the IT Service 桌子上.

For step-by-step instructions with visuals, view How to Submit a Ticket Request [pdf].

If you have any questions regarding your ticket request, please contact the IT服务台.